Government of the People's Republic of Bangladesh  |  ICT Tower, Agargaon, Dhaka-1207
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ICT Division
BCC Bangladesh
Computer Council
National Data Center (NDC)

National Data Center (NDC)

Bangladesh Computer Council · Government of Bangladesh

Help Desk +88-02-55006840
datacenter@bcc.gov.bd
Service Hours: 24 × 7 × 365
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Support & Contact

Reach our team for service inquiries, technical support, tender information, or general assistance.

Send Us a Message

Fill out this form for service inquiries, feedback, or general questions. Our team will respond within one business day.

For urgent technical issues, please call the helpdesk directly: +88-02-55006840

Frequently Asked Questions

How do I request a new cloud or hosting service?
Follow the relevant procedure under Service Order Procedure — Cloud, Request Based, or SSL/VPN. Cloud and Request-Based orders are placed on the NDC Cloud Management Portal (CMP); SSL/VPN certificates are issued through the BCC Certifying Authority.
Which organizations are eligible for NDC services?
NDC primarily serves government ministries, divisions, directorates, and other public sector organizations. Non-government organizations may be eligible for specific services subject to approval.
How is NDC pricing structured?
Cloud-based services are billed monthly per resource. Request Based Services follow fixed monthly or one-time packages. All published prices exclude VAT/Tax.
What uptime and reliability standard does NDC operate to?
NDC is a Tier-III certified facility, designed to the Uptime Institute's 99.982% availability standard.
How do I get technical support after my service is provisioned?
Raise a ticket through the Customer Support Portal, or call the main helpdesk for urgent issues.

🔧 Technical Support Portal

For account access, service tickets, and technical support requests, use the BCC Support Portal.

Open Support Portal →

🏠 Visit Us

ICT Tower, E-14/X, Agargaon, Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh

📞 Call / Email

+88-02-55006840
datacenter@bcc.gov.bd
24 × 7 × 365

👥 Department Contacts

Cloud Services
cloud@bcc.gov.bd
IaaS, PaaS, SaaS inquiries
Network Operations
network@bcc.gov.bd
Connectivity & NIX issues
Security Operations
security@bcc.gov.bd
SOC, VAPT, incident reporting
Service Orders
orders@bcc.gov.bd
New service applications
Colocation
colo@bcc.gov.bd
Rack space allocation
Email Services
email@bcc.gov.bd
Zimbra support & onboarding